This article is for Planners and Invigilators.

Inspera proctors perform different tasks depending on the type of proctoring used for the test. Below, we will explore the role of the Inspera proctor in the two proctoring types that involve proctor intervention: Record & Review, and Live Proctoring.

This article details the proctor's responsibilities during Record & Review, and then explains the entire Live Proctoring workflow, including beginning the test checks and intervention actions during the session.

The Proctor's role

A proctor's responsibilities differ depending on the type of proctoring used during a test.

• Record & Review Proctoring: The proctor carefully reviews the recordings, validate existing flags and identify any additional suspicious behavior. They compile an integrity report for the test to share with the institution.
• Live Proctoring: During a Live Proctoring session, a proctor's actions and responsibilities will vary depending on the stage of the test.

The remainder of this article will focus on the proctor's role and actions exclusively within a Live Proctoring session.

Beginning the test for Live Proctoring

This phase covers the first 30 minutes of the session, focusing on candidate checks and support before they access the exam content. This includes ID and environment verification and providing onboarding support.

• The first 30 minutes of a Live Proctoring test are reserved for the candidate to complete onboarding steps and for the proctor to verify IDs and Room/Environment Scan video recordings (if applicable). If any discrepancies are found, the proctor may ask the candidate to resubmit their identification or Room Scan, or choose not to admit the candidate to the test.

• The proctor is also available to live chat with candidates as they complete their onboarding steps, to provide guidance and support.

  

During the Live Proctoring Session

Once the candidate has started the exam, the proctor performs real-time monitoring and intervention. This involves monitoring the sessions (video feeds and screen recordings), flag management, live chat communication, and, if necessary, proctor intervention.

• The proctor will watch the live video feeds for the candidates they have assigned to them for the test. They will either have a maximum of four or eight candidates for a test, depending on the candidates to proctor ratio set by the Planner (see ratio section). 

  For each candidate, the proctor can see the primary webcam feed, secondary mobile phone video feed (if applicable - see Dual Camera proctoring), and the screen recording.

• The proctor is responsible for reviewing AI-generated flags, dismissing false flags and raising their own flags if they notice something worth noting in a candidate’s session. 

  For more details on flags see the article on How to View the Recording of a Proctored Session and Overview of proctoring flags.

• The proctor can contact the candidate via the inbuilt messenger to provide support and communicate instructions or warnings to the candidate. The proctor is also able to call the candidate if required.

  The proctor can only assist with issues related to the management of the proctored test, such as rules for security and integrity or certain technical problems. They cannot answer questions about the test content or grant the candidate extra time; such inquiries should be directed to your institution.
  
  

• In cases where a clear breach of the test’s integrity or security is detected, the proctor has the ability to end that particular candidate’s session with immediate effect. If this action is taken, it would only ever be after sufficient warning is provided by the proctor.