Available for Planner and Chief Invigilator

This article explains how to exempt a candidate from the lockdown browsers Safe Exam Browser (SEB) and Inspera Integrity Browser (IIB) to resume the exam in another open browser.

Understanding the feature

This feature can be used if a candidate is experiencing problems in the lockdown browser during the test, or if the candidate has trouble getting the lockdown browser to work. There are also other scenarios that might require that the candidate uses an open browser instead of a lockdown browser, and this feature can be used if applicable.

Important information:

• Once the candidate is switched from a lockdown browser to an open browser, the candidate will have full access to the computer, and to the internet.
• If a candidate with a status in progress has been exempted by mistake, do not worry! Take no further actions and let the candidate continue in the lockdown browser. The exemption will only be enforced once the candidate leaves the lockdown browser.

How to exempt a candidate from lockdown

1. First select the candidate you want to exempt from lockdown, either from the Monitor module, or from the candidate list widget in the test,

2. In the action banner on the bottom of the page click on Exempt from lockdown. 

   

3. Candidates exempt from SEB are indicated by the unlock icon in the candidate list. 

   

4. If the candidate has not started the test yet, they will start the test in an open browser directly. Lockdown browser will not be enforced.

   For candidates already in progress, proceed with the following steps:

   1. Exit the lockdown browser with the Invigilator Password.
   2. Help the candidate to resume in Chrome, Firefox or another approved browser.
   3. Update Candidate Extra Time (Optional).

For tests set with Inspera Integrity Browser (IIB) and Inspera Resilience Proctoring (IRP), exempting a candidate from lockdown will exempt the candidate from both IIB and IRP, and the candidate will continue in open browser.