Available for Planner and Chief Invigilator
This article explains how to exempt a candidate from Safe Exam Browser (lockdown browser) to resume the exam in another browser.
This feature can be used if a candidate is experiencing problems in SEB during the test, or if the candidate has trouble getting SEB to work. There are also other scenarios that might require that the candidate uses an open browser instead of a lockdown browser, and this feature can be used if applicable..
It’s important to note that once the candidate is switched from a lockdown browser to an open one, the candidate will have full access to the computer, and to the internet.
Instructions
In the Monitor tool on the top menu, or from the candidate list widget in the test, select the candidate from the list and then click on Exempt from lockdown in the menu
Candidates exempt from SEB are indicated by the unlock icon 
in the candidate list.
If the candidate has not started the test yet, they will start the test in an open browser directly. Lockdown browser will not be enforced.
For candidates in progress, proceed with the following steps.
If the exemption was done by mistake, let the candidate continue, and do not exit the lockdown browser.
1. Exit the lockdown browser with the Invigilator Password.
2. Help the candidate to resume in Chrome, Firefox or another approved browser.
3. Update Candidate Extra Time (Optional).