How to fix "Your graphics driver does not appear to support OpenGL"

OpenGL is an industry standard 3D graphics API. OpenGL drivers are usually installed together with the rest of the graphics driver and support software (such as DirectX).

Inspera Integrity Browser uses OpenGL 2.0 to render the user interface before the test session starts and the computer locks down. Most graphics cards support OpenGL, however, some embedded, low power, graphics chips that come alongside higher power ones in laptops may lack OpenGL support.

Follow the instructions provided to check the type of graphics card installed on the system and the version of OpenGL running.

  1. Check the graphics card type (Windows):

    1. Click Start, type dxdiag, and press Enter to access a diagnostic tool listing the graphics card information.

    2. Click the Display tab.

  2. Install the OpenGL Extensions Viewer to determine the OpenGL version (Windows, Mac)

User discretion is advised when installing third-party software. Inspera is not liable for the potential risks involved.


The OpenGL Extensions Viewer is a free application designed by Realtech VR. The viewer displays the current version of OpenGL installed, and provides tools to test or update the graphics card driver.

If there is no OpenGL driver available for the graphics card, a software based renderer can be used:


Information: For support requests, we ask that our customers answer the following questions: 
  • OS and version
  • Screenshot of DirectX Diagnostic tools
  • Screenshot of basic information of graphics renderer from OpenGL Extension Viewer

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