A support request is for asking questions or requesting general help.

How to submit a support request

1. After signing in to Inspera Help Center, click Request support (questions, general help, etc.). 

   See How can I submit a request to the Inspera Service Desk and follow my submitted requests? article for information on logging in to submit a service desk request. 

2. Provide detailed information, including
   • CC Email address
   • Subject
   • Test URL
   • Candidate ID
   • Description
   • Attachments

The more detailed information you provide from the start, the faster the request can be processed.

Request information 

Test URL

The test URL looks like <companyname>.inspera.com/admin#deliver-test/106689030 and it provides two key pieces of information:

1. The tenant name: companyname.inspera.com/admin#deliver-test/106689030 and the 
2. Assessment run ID (ARID), which is the unique identifier for the test represented by the numerical value at the end of the test URL: companyname.inspera.com/admin#deliver-test/106689030

Candidate ID

Include relevant candidate ID(s). Candidate IDs can be found in the Monitor view for the relevant test. If all candidates on a test are relevant, please enter 'all candidates'.

Description

Please include as much information as possible in the description field. For instance, describe

• What is the context?
  • Who is the user (candidate or staff)?
  • What role(s) does the staff user have (system roles, contributor roles)?
• What help centre articles have you reviewed?
• What is your query?

Attachments

Attachments can be short videos or screen shots. Please include the full computer screen in the shot, including the URL, task bar and date/clock.