You can troubleshoot system errors using the guide within this article. Please contact your institution if you require additional assistance.
System errors
- Login configuration error
- Too poor connection quality
- Environment error
- Not enough free memory
- Wrong application location
- Failed to acquire full disk access
- Obsolete app version
- Clock accuracy error
- Unsupported CPU
- Incorrect number of screens
- Failed to retrieve process blocklist
- No external power supply
- Device Check
- Keyboard Language
Login configuration error |
Troubleshooting |
After completion - failed Ensures correct sign-in option (SSO or one-time user)
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Too poor connection quality |
Troubleshooting |
Connection quality - failure Connection is not good enough
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Environment error |
Troubleshooting |
Environment - failure
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Not enough free memory |
Troubleshooting |
Memory Check – failure We recommend closing other applications on your system and clicking Retry. |
Wrong application location |
Troubleshooting |
App location – failure (Mac only) On Macs, when IIB is not installed and is instead run before installation, this is the message shown to the candidate.
Note: This error occurs when launching IIB directly instead of completing the installation process. See screenshot below for example of of the IIB app situated outside of the Applications folder: |
Failed to acquire full disk access |
Troubleshooting |
Full disk access - failure (Mac only) When the relevant setting is enabled, this error message appears on Macs when IIB does not have the "full disk access" permission in the "Security and Privacy" settings”. Instructions:
If this does not resolve the issue then:
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Obsolete app version |
Troubleshooting |
App version - failure If this "obsolete app version" message is displayed then the version of IIB being used is no longer supported for your exams.
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Clock accuracy error |
Troubleshooting |
Clock accuracy - failure This error appears if your computer clock and global clock do not match. You may need to ensure that your clock is synched to the correct global time.
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Unsupported CPU |
Troubleshooting |
CPU features - failure Your CPU doesn’t support SSE4.2 instruction set which is used by Inspera Integrity Browser. Please find another computer. |
Incorrect number of screens |
Troubleshooting |
Number of screens - failure An "incorrect number of screens" message is shown to the test taker.
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Failed to retrieve process blocklist |
Troubleshooting |
Process blocklist - failure Inspera Integrity Browser failed to retrieve process blocklist. Please try again. Additionally, issues with network may cause this error. Please see Too poor connection quality If the problem persists please contact your institution for support. |
No external power supply |
Troubleshooting |
Power state - failure When the relevant setting is enabled, this error message appears if you are not plugged into a power outlet / plug socket.
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Device Check |
Troubleshooting |
Device check failure |
Keyboard Language |
Troubleshooting |
Incorrect keyboard language |