This article is applicable for InsperaScan 1.0 and 2.0. 

The InsperaScan troubleshooting guide provides solutions for common errors encountered when uploading sketches. This article explains how to manually upload a missing sketch, remove an incorrect sketch from a candidate's submission, and provides a workaround for sketches that are sorted in the wrong order.

You may encounter problems when uploading sketches. A sketch can be missing from a submission for a candidate, or perhaps you need to delete one sketch for a candidate. If a sketch is still missing a code at this point, this guide will also tell you where you can find them in Inspera Assessment.

Manually upload the sketch 

If, for example, a sketch is not scanned correctly, you can manually upload the sketch.

When manually uploading a sketch for the candidate you do not need the sketch code or a correct filename. You simply add it directly to the candidate and the correct question.

1. Open Monitor.
2. Select the candidate.

3. Choose Sketches from the action banner.

   

4. In the Manage sketches for candidate view find the correct question.

5. Click Select image to browse all files on your computer. 

   

6. Select the file.

Removing sketches from a candidate

If you for any reason need to remove a sketch from a candidate.

1. Open Monitor.
2. Select the candidate.
3. Choose Sketches from the pop-up window.
4. In the Manage sketches for candidate view find the correct question.

5. Click Edit.

   

6. In the new tab find the correct sketch and click Delete file.

   

Sketches are sorted in the wrong order

Sometimes the sketches for a candidate may be sorted in the wrong order. 

There can be several reasons for this:

• The candidate submitted his sketches in the wrong order and hence they got an incorrect filename.
• The candidate submitted his sketches correct, but they were scanned in the wrong order.
• Manually uploaded sketches are always added last.

How to fix it:

1. Remove all the sketches form the candidate.
2. Manually upload the sketches in the correct order starting with the first sketch.